Frequently asked questions

How do I book an experience or an event?

Open the experience's or event's page, choose the date and the number of people, and follow the booking steps. Before paying you'll be able to choose between the available tariffs (for example, adult or child).

What payment methods do you accept?

Payment is made securely by card through Stripe. You can save a card for future bookings from My details.

Do I have to pay when I book?

Yes. Payment happens when you confirm the booking, so the winery receives it already confirmed, with nothing further needed from you.

I have a discount code, where do I apply it?

You can enter it during the booking process, before confirming payment.

Can I cancel my booking?

Yes. Go to My bookings, open the booking and tap Cancel. If you cancel within the free-cancellation window, you won't be charged anything.

How long do I have to cancel for free?

It depends on the experience or event: the exact condition is shown on the booking's own page, usually up to 2 days before the date.

What happens if I cancel after that?

Once the free-cancellation window has passed, the amount is non-refundable.

Can I change the date of my booking?

Changing the date isn't possible from the app yet. If you're still within the cancellation window, cancel the booking and make a new one for the date you prefer.

Can I gift an experience or an event?

Yes. From the experience's or event's page, tap the gift icon and follow the steps. Whoever receives it gets a code to redeem it.

How do I redeem a gift someone sent me?

Open the link or enter the code you received by email from Redeem a gift, in Settings.

Does the gift expire?

Yes, every gift has a redemption deadline. You'll find it in the email the recipient got.

How do I change my personal or billing details?

From Settings → My profile you can edit your personal details, your billing details and your password.

Can I sign in with fingerprint or Face ID?

Yes. Turn it on from Settings → Preferences → Lock with fingerprint. Once it's on, you'll also be able to sign in with your fingerprint the next time you open the app.

How do I turn off notifications?

In Settings you can turn off push notifications and, separately, choose whether to share anonymous usage data with us.

How do I delete my account?

From My details, at the bottom of the screen, you'll find the Delete account option. This action cannot be undone.

I can't find the answer I'm looking for, what do I do?

Write to us at info@enolovers.app and we'll help you personally.